Returns & Refund Policy
At CUIBONO, we want you to love your purchase. If something isn’t right, we’re here to help—within the guidelines below.
Return Eligibility
We accept returns within 14 days from the date you receive your order.
To be eligible for a return, items must meet all of the following conditions:
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Unworn, unwashed, and unused
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In original condition
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With all original tags attached
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With hygiene liners (if applicable) intact
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In original packaging
For hygiene and safety reasons, items that show signs of wear, washing, damage, odor, or alteration will not be accepted.
Non-Returnable Items
The following items are not eligible for return or refund:
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Final sale items
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Gift cards
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Items marked as non-returnable
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Items returned outside the 14-day window
Return Shipping
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Customers are responsible for all return shipping costs
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Original shipping fees are non-refundable
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We strongly recommend using a trackable shipping service, as we are not responsible for lost or delayed returns
How to Start a Return
To initiate a return, please contact us at:
📧 info@cuibonobrand.com
Include the following information:
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Order number
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Item(s) you wish to return
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Reason for the return
Once your return request is approved, you will receive instructions on how and where to send your return.
Unauthorized returns may not be accepted.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved:
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Refunds will be issued to the original payment method
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Processing time may vary depending on your payment provider
Please note:
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Return shipping costs are not refundable
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Any customs duties or international taxes paid are non-refundable
Exchanges
If you need a different size or color, please contact us first. Availability is subject to stock, and additional shipping costs may apply.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos so we can resolve the issue as quickly as possible.
International Returns
International customers are responsible for:
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Return shipping costs
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Any customs fees or duties related to the return
We recommend marking returned packages as “Returned Merchandise” to help avoid additional charges.
Contact Us
If you have any questions regarding returns or refunds, please contact:
CUIBONO LLC
📧 info@cuibonobrand.com
📞 +1 417 981 28 06